A significant increase in consumer communication via digital channels including contact forms, live chat, social media, and video has been observed in many firms during this digital-first age. Because of this, adopting digital customer experience tactics will enhance the total interaction that customers...
The internet is one large stage, and no one can predict who will be the next viewer or critic. Being proactive requires understanding how to manage your company’s online reputation. In times of societal turmoil, managing a company’s reputation can be difficult and...